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Privacy Policy

Last Updated: December 7, 2025

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Kris Joie (“we,” “us,” or “our”) operates this website and online store, including all related content, features, tools, products, and services (the “Services”). Kris Joie is powered by Wix, which provides the e-commerce platform that enables us to offer our Services.

This Privacy Policy describes how we collect, use, store, and disclose your personal information when you visit our website, make a purchase, sign up for emails, submit a form, interact with our blog, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection and use of your personal information.

By using our Services, you acknowledge that you have read and understand this Privacy Policy.

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1. Personal Information We Collect

“Personal information” means information that identifies or can reasonably be linked to you. We may collect the following categories of personal information depending on how you interact with our Services:

✅ Contact Information

  • Name

  • Email address

  • Mailing address

  • Billing and shipping address

  • Phone number

✅ Financial & Transaction Information

  • Payment method details (processed securely through third-party processors)

  • Order history, returns, exchanges, and cancellations

⚠️ We do not store full credit card numbers on our servers. Payments are securely processed through Wix and its payment providers.

✅ Account Information

  • Login credentials (if applicable)

  • Preferences and settings

✅ Communication Information

  • Messages sent through contact forms or email

  • Customer support inquiries

✅ Device & Usage Data

  • IP address

  • Browser type

  • Device type

  • Pages viewed and time spent on the site

  • Referring URLs

This information is collected through cookies and similar technologies to improve site performance and customer experience.

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2. How We Collect Your Information

We collect personal information from the following sources:

  • Directly from you when you:

    • Place an order

    • Submit a contact form

    • Join our mailing list

    • Request custom work or commissions

  • Automatically through:

    • Cookies

    • Analytics tools

    • Website performance tracking

  • From third-party service providers that support:

    • Payments

    • Email communications

    • Shipping

    • Website analytics

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3. How We Use Your Personal Information

We use your information to:

✅ Provide and Improve Our Services

  • Process orders and payments

  • Ship purchases

  • Provide customer support

  • Manage accounts

  • Improve website performance

  • Recommend relevant products

✅ Marketing & Communications

  • Send newsletters and promotions

  • Notify you of new collections, events, or blog posts

  • Respond to inquiries

You may unsubscribe from marketing emails at any time.

✅ Security & Fraud Prevention

  • Protect transactions

  • Prevent misuse or fraud

  • Secure accounts and data

✅ Legal Obligations

  • Comply with applicable laws

  • Respond to valid legal requests

  • Enforce our Terms of Service

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4. How We Share Your Information

We may share your personal information with:

  • Wix & Payment Processors – to operate our store and process payments

  • Shipping Providers – to deliver your orders

  • Email & Marketing Providers – for newsletters and promotions

  • Legal Authorities – if required by law

  • Business Transfers – in the event of a business sale or restructuring

⚠️ We do not sell your personal information.

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5. Third-Party Websites & Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before submitting personal information.

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6. Children’s Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If a parent believes a child has submitted information, they may contact us for removal.

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7. Data Security & Retention

We use reasonable administrative, technical, and physical safeguards to protect your data. However, no system is 100% secure.

We retain personal information only as long as necessary to:

  • Provide Services

  • Maintain records

  • Comply with legal obligations

  • Resolve disputes

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8. Your Rights & Choices

Depending on where you live, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate data

  • Request deletion

  • Receive a copy of your data

  • Opt-out of marketing emails

To exercise any of these rights, contact us at info@krisjoie.com.

We do not discriminate against users who exercise privacy rights.

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9. International Users & Data Transfers

If you access our site outside the U.S., your data may be transferred to and processed in the United States. We take reasonable steps to ensure proper data protection.

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10. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

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11. Contact Us

If you have any questions about this Privacy Policy or your personal information, contact us at: info@krisjoie.com

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For the purposes of applicable U.S. privacy laws, Kris Joie is the data controller of your personal information.

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